Frequently Asked Questions

All

Motor Insurance

Motor Claims

Maid Insurance

Tesla Insurance

Who can buy ECICS’s private car insurance?

Can I include a named driver in my private car policy?

What is “Excess” in a motor policy?

If I include a named driver in my private car policy, will my overall premium increase?

What is an “unnamed driver” in motor policy?

Can anyone drive or use my car?

Is it safe to make payments to ECICS?

How to make a payment?

What is No Claim Discount (NCD)?

Is my NCD transferable?

If I make a claim, will I automatically lose my NCD?

Will I lose my NCD if there is a break in ownership of my vehicle?

What is No Claim Discount Protector (NCDP)?

How can I enjoy the benefits of No Claim Discount Protector (NCDP)?

What are the conditions for Waiver of Standard Excess?

When can I renew my road tax?

What are my options available if I am not at fault for the accident?

Why is it important to make an accident report?

What is the time frame for me to report the accident?

Do I still need to make an accident report even if there are no damages to my vehicle or a private settlement had been reached between parties involved?

How do I submit a motor claim that involves Theft or Fire or Acts of Vandalism?

When will a vehicle claim be settled on “Total Loss” basis?

Can I claim against a foreign registered motorist?

Can I claim against a foreign registered motorist?

Why is it important to make an accident report?

Why should I not accept assistance from towing services or workshops that appeared at accident scene?

Do I need to report to the police for all motor accidents?

What should I do if I receive a Third Party’s solicitor letter?

I recently sold my vehicle; how can I cancel my policy?

What should I do on the claim declaration?

If I made a claim under my private car policy, am I still entitled to a cancellation refund?

ECICS x Charge+ Promotion

What are my options available if I am not at fault for the accident?

Why should I not accept assistance from towing services or workshops that appeared at accident scene ?

What is a security bond?

What does the Enhance FDWAssure Insurance cover?

What is the MOM’s enhanced medical insurance requirements?

Are pre-existing medical conditions covered under the policy?

How to determine the effective start date of the policy?

My Domestic helper’s age is 61 years old; can I still renew her policy?

When can I renew my FDW’s work permit?

What are the payment methods available?

Why is the policy not exactly in 12 or 24 months period?

I recently canceled my FDW work permit, how do I cancel my FDW Insurance?

How much is my refund?

What if I have more questions about this insurance?

How do I submit my medical claims?

What is the time coverage for our Tesla Motor Insurance?

Who is eligible for the Tesla Fractional Shares?

When is the campaign period?

How do I purchase Tesla Motor Insurance policy online?

I am purchasing a Tesla Motor Insurance policy from one of ECICS's partners, am I eligible for this campaign?

Are there any fees involved in claiming Tesla Fractional Shares?

How do I redeem my Tesla Fractional Shares?

How will I receive the redemption link?

Are there different redemption limits based on existing accounts?

What is the deadline for redeeming my Tesla Fractional Shares?

Can I be eligible for another round of Tesla Fractional Shares on my renewal?

Do I need a POEMS account?

What information is required to open a POEMS account?

What should I do if I encounter issues opening my POEMS account?

Where will the Tesla Fractional Shares be credited?

When can I receive my Tesla Fractional Shares?

Who should I look for if the shares are not credited into my account?

Can I stack the Tesla Fractional Shares promotion with other existing promotions?

Can the Tesla Fractional Shares be encashed?

What happens if I cancel my policy after receiving Tesla Fractional Shares?

What happens to my Tesla Fractional Shares if I cancel my policy before three months?

Can I purchase additional Tesla Fractional Shares beyond the promotion limit?

What are the terms and conditions for the campaign?

Who can buy ECICS’s Motorcycle insurance?

What kind of payment modes are available for motorcycle insurance?

Can I include a named driver in my Motorcycle policy?

If I include a named driver in my Motorcycle policy, will my overall premium increase?

If I sell my motorcycle, will I get any refund?

If I made a claim under my Motorcycle policy, am I still entitled to a cancellation refund?

What is No Claim Discount Protector (NCDP)?

Will "Excess" be waived in a motorcycle policy?

Do you cover if I use my own motorcycle for food delivery companies such as Deliveroo, Foodpanda, GrabFood, etc?

I am selling my motorcycle. If someone is keen to buy it and wants to ride it before purchasing, does my motorcycle insurance cover this?

Where do I find my motorcycle's details?

I have just sold / scrapped or de-registered off my motorcycle (last week/last month/this morning). What should I do to cancel the policy and get back my refund?

How much will I be paid if my motorcycle is deemed as "Total Loss" in an accident or if my vehicle is stolen?

Why can't I find my bike model on ECICS's online list?

If my motorcycle insurance policy is in force, can I still withdraw my NCD?

What if I cancel the policy before it is incepted?

If I am the owner of the motorcycle and do not have a driving license, will I be covered under the policy when I subsequently obtain my license?

CONTACT US

We are always up for a chat!

6206 5588

Mon to Fri (excluding PH) 08:30hrs - 18:00hrs

customerservice​@ecics.com.sg

For email enquiries

Email Us

10 Eunos Road 8

#09-04A Singapore Post Centre Singapore 408600

Directions

ECICS Limited is regulated by the Monetary Authority of Singapore (MAS)